Muriel*, who had mental health issues and was transitioning to assisted living after a stay in a psychiatric care hospital. Marie and her team were called in by Muriel’s caseworker and trust manager to create a safe and comfortable home environment with some very special requirements.
The new space needed to be familiar, yet not the same as her old home, which conjured such emotional memories that Muriel didn’t want to return to it, not even to assist in selecting which furniture and belongings she wanted in her new home. She wouldn’t allow anyone else to go there either. Only Muriel’s caseworker was allowed access.
Marie asked the caseworker to photograph everything in the home, including not only the furnishings and décor, but also the books on the shelves, the toiletries, curtains and bedspread, even the food in the refrigerator. In this way, Marie was able to ascertain Muriel’s tastes and favorite colors.
She rented furniture for the new home in a style like the cherry Shaker furniture in Muriel’s former apartment, but in a lighter fabric and painted finish. Everything was arranged in a similar manner to the former apartment. The TLS team stocked the refrigerator and bought toiletries that matched Muriel’s tastes and brands.
While Marie and her team worked quickly and efficiency to meet a target deadline, they never met Muriel in person, or her caseworker and trust manager, but the steady communication between them ensured a successful conclusion.
*not her real name
When the Unusual Becomes Routine – Being in business since 2002 has presented Marie LeBlanc and Transitions Liquidation Services with situations and challenges that don’t necessarily fall into a neat category. We are often called upon to help quickly and to problem-solve on-the-fly, having been presented with situations we hadn’t encountered in the past. One such situation concerned Muriel*.